The documentary shows a story about the 116 111 Helpline for Children and Teens. In a small flat in Warsaw, a group of people pick up about 400 phone calls every day. The problems include a fear of a plane crash, break-up with a boyfriend, an alcoholic father, an exhibitionist teacher, sleepiness after taking pills or suicidal thoughts. In fact, the telephone consultants from the 116 111 Helpline have to be able to face all sorts of children’s problems.