It is a strong, real, and sometimes even brutal drama series that shows the darkest side of human existence. The series features work of social workers in one of the social welfare centres in a big city. Each episode focuses on a different social problem and character struggling for help. Wiktor Okulicki, who is a newly nominated director of the centre, is a man of acts, not words. He has been a social worker for over 15 years and during this time he faced not only numerous difficult social problems but also went through a serious personal crisis. His young, enthusiastic, and idealistic co-workers meet individuals who often have to face the toughest and most depressing circumstances and here they work together in hope they can actually help someone in need.